HELPING YOU master the art of experience management
Megan was a major factor in the success of TForce’s CX Program kick off! We originally contacted Megan to participate in our 2018 National Meeting as a keynote speaker. She not only delivered a riveting keynote; she also helped us design, create and manage an agenda that quickly got us on the right path to make our CX vision a reality. Prior to our meeting, we spent several weeks with Megan creating an event that was focused on the principles of CX with a direct correlation to our brand. Megan’s excitement and enthusiasm was truly an inspiration for our organization!
I first became acquainted with Megan Burns at a national Customer Experience Summit in 2014. Megan was the keynote speaker at the summit, and it was the first time I had heard about customer experience transformation within the framework of behavioral science. I was riveted to my seat. Megan offered her audience an articulate, insightful, and memorable exploration of customer experience through a fresh lens. And, in subsequent venues in which I have had the privilege of hearing her speak, Megan has been consistently winsome and engaging. After a recent event for customer experience professionals in Atlanta, the post-event survey comments were brimming with accolades: “Megan rocks!” “Megan Burn’s presentation was outstanding.” “Megan’s anecdotes were the highlight of the event!” As the burgeoning field of Customer Experience continues to gain momentum, Megan Burns truly stands out as a preeminent thought leader.
Megan designed and facilitated an eco-system mapping workshop that enabled our teams to better identify the people, processes, policies, and technologies that influence both internal and external customer interactions. Megan built an interactive and repeatable workshop that focused on achieving this long term goal through co-creation. Her knowledge in both customer experience research and industry practice is beyond compare. Megan was a pleasure to work with in both designing and executing this program. She is a top notch facilitator who created a relatable and fun atmosphere that worked just as well for front line facing employees as it did for C-level executives. The exercises that the team performed inspired them to become very active in solving challenges in the customer experience outside of this one day workshop.
The amount of participation and enthusiasm during the meeting was refreshing and has cascaded down several levels of our organization. Your insight and presentations really made it easy for our operations to understand the why, importance, and the financial return associated with a great CX program.
I was lucky enough to attend an all day workshop with Megan Burns. The lessons learned have shaped my career.
I can’t thank you enough for doing that speech. It was awesome! And really got people’s attention...They finally have the executive backing they were looking for 3 years ago.