I work with clients in whatever way they need - individual or team coaching, speeches, workshops, webinars, strategy sessions, roadmap planning, leadership retreats, recorded training, or something else. No matter the format, I will help you...

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Get up to speed fast.

Bootcamps, workshops, and webinars on core concepts of CX; linking CX quality to business results; how strategy, CX, and brand fit together; and practical, sustainable ways to govern customer and employee experience.

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Put theory into practice.

Guidance on how to figure out what your business goals are, where to start, and which frameworks are most useful. Draft a plan that is tailored to where you are now both culturally and financially.

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Change attitudes and behaviors.

Nail presentations to executives and employees with a clear, compelling story and strong delivery. Create a plan to boost trust and cooperation across silos. Keep peers upbeat and energized. 

Services Available

Individual and Team Coaching •  Speeches •  Workshops • Leadership Retreats • Annual Kickoffs •  Strategy Sessions • Roadmap Planning • Meeting Facilitation • Webinars • Recorded Training Programs