Hi, I'm Megan Burns. I help companies grow by sparking and spreading a more customer-centric way of doing business.


How I Help Clients

Individual and Team Coaching •  Speeches •  Workshops • Leadership Retreats • Annual Kickoffs •  Strategy Sessions • Roadmap Planning • Meeting Facilitation • Webinars • Recorded Training Programs

Plenty of smart, capable people are working to improve customer experience (CX), but they're frustrated.  It’s hard enough to change one person, let alone thousands in a big corporation. Just figuring out where to start can feel overwhelming. That's where I come in. 

I make the daunting task of transformation feel doable on a human scale. How? By translating high level best best practices into concrete steps that make sense in your unique culture and context. I help employees at every level find the small, tangible changes they can make - and sustain - to move everyone closer to the goal of customer-centric growth.

If you're looking for a practical, sustainable approach to transforming customer experience,  let's talk.